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Open dtg288 with clear Legal terms

dtg288 Legal sets out how your account, wallet records, personal data and access requests are handled.

Account termsData handlingLocal accessPolicy requests
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dtg288 Open dtg288 with clear Legal terms
LEGAL HELP ROUTES

Use the right path for Legal questions

A clear contact route helps us separate an access question from a wallet-status request or a data request.

Account access Use the account support path when phone verification, sign-in details or eligibility wording prevents access. Include your registered phone number and the exact message shown on your device, but never send your password or wallet PIN.
Wallet records For a DANA, OVO, GoPay or QRIS status question, attach the payment receipt reference and the date shown by your wallet. Bank transfer and virtual account requests should include the matching reference so we can trace the correct account record.
Policy contact Ask for a Legal clarification through the same account route and name the section you are asking about. We can explain the wording, identify the records used for a decision and tell you which account step is needed for a change request.
DATA AND ACCOUNT CARE

Browse how we handle Legal duties

Legal handling is part of the account process rather than a separate promise on the page.

Personal data

We use account details to support access checks, phone verification, payment matching and policy contacts. A request should contain the minimum details needed to locate your account, such as your registered phone number and a transaction reference.

Cookie choices

Cookies can help keep your account path working between pages and remember settings on the device you use. Review the cookie controls shown in your browser or account area, then contact us if a setting behaves differently from what you selected.

Account security

Keep your password, phone verification code and wallet PIN private. We do not need those secrets in a support message. If you think another person accessed your account, stop using the affected session and contact us through the account support route.

Record retention

We retain account and payment records for the period needed to operate the account, answer disputes and meet applicable legal duties. A DANA, QRIS, bank transfer or virtual account reference can help us identify the record you are asking about.

Policy changes

When a Legal term changes, we present the revised wording through the policy area connected to your account. Read the updated section before continuing. If a sentence is unclear, quote that sentence in your request rather than sharing unrelated personal details.

Change requests

To request correction of an account detail or ask how your data is handled, contact us from the verified account route. State the change, explain why it is needed and include the relevant phone or payment reference so we can check the right record.

Find answers about dtg288 Legal

These Legal answers address the questions we expect before an Indonesian customer opens an account or asks us to change a record. They cover local eligibility, identity checks, payment references, cookies, account security and contact steps. If your situation is not covered, use the policy contact route with the smallest useful set of details. We can then point you to the relevant wording and account action without asking for your password or wallet PIN.

dtg288 Legal covers account access, local eligibility, phone verification, personal data, cookies, payment records, security and requests to correct account details. It does not replace local law. Before opening an account, read the applicable wording and confirm that access is permitted where local law permits.

Access depends on local law and your location. We ask you to check the rules that apply to you before opening or using an account. If the account path asks for phone verification, complete that step with your own details and follow the eligibility wording shown.

Phone verification helps us connect an access request to the correct account and reduce confusion when more than one person uses the same device. Keep the code private. If verification fails, contact account support with the message displayed, not with your password or wallet PIN.

We use the receipt or transaction reference to match a DANA, OVO, GoPay or QRIS action with the correct account. Keep the receipt until the status settles. For bank transfer or virtual account questions, include the matching reference and date in your support request.

Contact us through the verified account route and state the exact detail you want corrected. Include your registered phone number and a short reason, while leaving out passwords and wallet PINs. We will explain the check needed before changing an account record.

Yes. The Legal area explains that cookies may keep the account path working between pages and remember selected settings. You can manage browser cookie controls on your device. If a selected setting does not behave as expected, contact us with your device path and account context.

Stop using the affected session, keep your phone verification code and wallet PIN private, and contact us through the account support path. State what you noticed, when it happened and which account record may be affected so we can direct the security check.

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